SHIPPING & RETURNS
SHIPPING POLICY
at adalene every order is handled with the utmost care and prepared for dispatch within one to two business days we offer tracked shipping throughout the uk and to selected international destinations ensuring your pieces arrive safely and promptly as soon as your package leaves our studio you will receive a tracking link via email to follow its journey in real time delivery times depend on your location and the shipping method selected during checkout we are committed to sustainability so your order will always arrive in eco friendly packaging designed to protect both your garments and the environment should you have any questions our team is here to ensure your delivery experience is as seamless as your style
RETURN & EXCHANGE POLICY
we want you to be perfectly satisfied with your adalene purchase which is why we offer a fourteen day window for returns and exchanges from the date of delivery all items must be returned in their original condition unworn unwashed and with all original tags intact to begin the process simply contact our support team or visit our online portal for instructions once we receive and inspect your return we will process your refund or exchange promptly to ensure your shopping experience remains effortless and transparent please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect we are here to help you find the perfect fit and style every time